At this point, I will dispute with my credit card company. No matter how many times I tell them I never received the item, I’m told it was delivered. Next day, I receive a copy and paste email saying it was delivered. I have been calling for nearly two weeks speaking with various customer service people who escalate the call. I received the calculator only on 4/23/22 but customer service is insisting that I received both items. Originally, since the desk pad was coming from a third party, I was given an expected ship date of 5/2/22. I received the calculator, but did not receive the desk pad. The calculator and desk pad were the only items to be shipped to me, the others I picked up from the store. I made an $800 purchase to include a desk, wireless keyboard and mouse, calculator, pens and a desk pad.
Stay far, far, far away from OfficeDepot.Ĭustomer relations reached out and resolved this issue quickly and provided the results I desired. If we are still unsatisfied we are welcome to call back and be placed on hold for two more hours. All in all basically OfficeDepot said they are doing nothing about the situation. The carrier says they never received it and OfficeDepot says it’s been delivered. After sitting in the office furniture section for nearly two hours on hold (and couple from me in the store), we discovered that never shipped the order. Richard, the sales associate, did his best to help us to no avail. This afternoon we tried to track down the furniture at the local Office Depot. After at least an hour on hold this morning, no one ever responded. Original review: June 1, 2022Īfter patiently waiting for 2 weeks to receive furniture purchased from Office Depot, I decided to try to track down my order.
At this point it may take more than a gift card to restore my trust. I am thankful for Ana at Saia who did take the time to send all of the documents pertaining to the order to demonstrate to Office Depot that they had made a mistake. I would also like to have been assured that we’re working on quality control to prevent this from happening in the future. The local store reps stayed with me and tried to be a helpful as possible. I do wish that they would supply their local stores with direct customer service lines. Not my problem” after hours on the phone. Although I am satisfied with their response post-review, I wish that it did not take posting a review to get a response other than “Sorry. I have been offered a refund and a gift card. I was contacted today by the executive response team.
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